Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department.
Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have:
- To be proactive and client-oriented person with strong work ethics
- Effective communication skills with a proven ability to troubleshoot
- At least Upper-intermediate level of proper written and oral English
- Spanish B2 or higher
- Strong desire to develop and learn quickly
- Knowledge of XML/JSON
- Knowledge of Git
- Understanding of API protocols
- SDLC knowledge
- Ability to have obligatory 2-3 remote night shifts per week
Would be beneficial to know:
- Knowledge of the iGaming industry
- Experience working with Jira and Atlassian stack
- Basic knowledge of QA process
- Previous experience on relevant position
- Experience with monitoring systems
- Experience using Scrum/Kanban with basic project management skills
The importance of the role is in:
- Understand and analyze issues, be able to find appropriate solutions
- Integration protocol testing
- Second-level customer support
- Delivering excellent customer service with 5 shifts a week
The recruitment process looks like this:
- HR interview (45 min)
- Technical interview (60 min)
- Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that.
Join us today!
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