We are on the lookout for a Technical Support Lead to act as the main point of contact and work both independently and collaboratively with the team to ensure seamless operations. The ideal candidate will provide proactive, behind-the-scenes support, ensuring that clients experience uninterrupted service.
To succeed in the advertised role, you have:
- Experience leading Tech Support teams in the iGaming domain is a must
- To be a proactive and client-oriented person with a strong work ethic
- Effective communication skills with a proven ability to troubleshoot
- At least Upper-intermediate level of proper written and oral English
- Strong desire to develop and learn quickly
- Knowledge of XML/JSON
- Knowledge of Git
- Understanding of API protocols
- SDLC knowledge
- Basic knowledge of the QA process
- Previous experience in a relevant position (2+ years)
- Experience with monitoring systems (Grafana, DataDog, Prometheus, etc.)
What will you be doing?
- Progress Check: Evaluate how well we're doing and meeting goals, especially those in the Stream development Roadmap
- Stream Management: Handle all Technical Support-related events and documents efficiently
- Team Building: Play a crucial role in candidate interviews and shaping job descriptions
- Growth Focus: Drive the overall growth and improvement of our capability stream
- Problem Solving: Understand and analyze issues to find effective solutions
- Thorough Testing: Ensure seamless integration with detailed protocol testing
- Technical Support Pro: Provide excellent second-level customer support
- Service Excellence: Deliver outstanding customer service with a full week of coverage
- Team Collaboration: Work proactively with other teams for collective success
The recruitment process looks like this:
- HR interview (45 min)
- Technical interview (60 min)
- Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that.
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