Due to our dynamic growth, we are looking for an experienced Service Desk Specialist to join our team. In this role, you will provide technical support to our employees all over the world.
Key Requirements:
- 2+ years of experience in system administration
- Experience in cloud solutions support
- Excellent communication and customer service skills
- Ability to maintain documentation and asset records
- Willingness to learn new technologies
- Experience in installation, configuration, and troubleshooting of macOS and Windows
- Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)
- Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)
- Experience with remote access systems (TeamViewer, RDP)
- Experience working with ticketing systems (Jira Service Management)
- Basic Linux skills (preferred)
- Strong verbal and written communication skills
Nice to Have:
- Experience with VPN, LDAP
- Administration skills in Atlassian, AWS, Jenkins, GitHub, MDM
- English proficiency sufficient for reading technical documentation and written communication
- A proactive approach and clear career ambitions
The importance of the role is in:
- Setting up workstations for new employees and advising them on hardware usage
- Providing remote and on-site technical support for employees
- Procuring, delivering, returning, repairing, and auditing IT equipment
- Configuring and maintaining the IT infrastructure (hardware, system software, applications)
- Managing system permissions and user accounts
- Diagnosing and resolving hardware, software, and system issues
- Preparing instructional materials and conducting employee training
- Managing software licenses
- Participating in IT projects aimed at improving user experience and implementing new technologies
- Ensuring compliance with corporate IT policies
What you get in return:
- We offer a competitive salary in EUR, subject to annual performance reviews
- Benefit from a transparent and systematic quarterly bonus system
- We offer a flexible work schedule to accommodate your needs
- Choose to work remotely, providing greater flexibility and comfort
- Receive comprehensive medical insurance for both you and a significant other
- We provide financial support during special life events
- Enjoy unlimited paid vacation leave
- Take unlimited paid sick leave whenever necessary
- Get reimbursement for professional courses and trainings
We offer a flexible work schedule to accommodate your needs
CVs are accepted only in English.
Looking forward to welcoming you to the iGaming world!
We deliver entertainment and satisfaction to the lives of the busy world.
