We are on the lookout for a Technical Support Lead to act as the main point of contact and work both independently and collaboratively with the team to ensure seamless operations. The ideal candidate will provide proactive, behind-the-scenes support, ensuring that clients experience uninterrupted service.
Job Requirements
To succeed in the advertised role, you have:
- Experience leading Tech Support teams in the iGaming domain is a must
- To be a proactive and client-oriented person with a strong work ethic
- Effective communication skills with a proven ability to troubleshoot
- At least Upper-intermediate level of proper written and oral English
- Strong desire to develop and learn quickly
- Knowledge of XML/JSON
- Knowledge of Git
- Understanding of API protocols
- SDLC knowledge
- Ability to have obligatory 2-3 remote night shifts per week
- Basic knowledge of the QA process
- Previous experience in a relevant position (2+ years)
- Experience with monitoring systems (Grafana, DataDog, Prometheus, etc.)
What will you be doing?
- Progress Check: Evaluate how well we're doing and meeting goals, especially those in the Stream development Roadmap
- Stream Management: Handle all Technical Support-related events and documents efficiently
- Team Building: Play a crucial role in candidate interviews and shaping job descriptions
- Growth Focus: Drive the overall growth and improvement of our capability stream
- Problem Solving: Understand and analyze issues to find effective solutions
- Thorough Testing: Ensure seamless integration with detailed protocol testing
- Technical Support Pro: Provide excellent second-level customer support
- Service Excellence: Deliver outstanding customer service with a full week of coverage
- Team Collaboration: Work proactively with other teams for collective success
What you get in return:
- Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
- Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
- Flexible Schedule: We offer a flexible work schedule to accommodate your needs
- Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
- Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events: We provide financial support during special life events
- Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
- Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
- Professional Development: Get reimbursement for profess
The recruitment process looks like this:
- HR interview (45 min)
- Technical interview (60 min)
- Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
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